Frequently Asked
Questions

OracleParkSuites.com is the official single-game suites website of Oracle Park. OracleParkSuites.com is designed specifically for suite and premium seating sales for concerts and other non-baseball events. This website is operated by Oracle Park, in partnership with Giants Enterprises, and powered by SuitePro.

Yes. The suites posted for sale on this website are directly from Giants Enterprises.

Your personally identifiable information and non-personally identifiable information are protected using industry-standard data encryption and security measures. If you provide payment information to purchase a suite, your payment information will be handled in accordance with PCI DSS, the information security standard for protecting credit card data. For more information, please see our Privacy Policy.

To rent a suite at Oracle Park, click on the event you wish to attend via the RESERVE NOW page to see available suite options. Suites can be purchased directly on our website by entering your credit card information.

Following your purchase, a representative from Oracle Park will be in touch to coordinate ticket delivery for your suite.

All suite tickets and parking passes will be mobile-only. Tickets cannot be printed and must be presented on your mobile phone via the appropriate ticketing app. It is recommended that you electronically transfer tickets directly to your suite guests to ensure proper access into Oracle Park.

Yes, all suites are ADA accessible.

Acceptable forms of payment on OracleParkSuites.com include:

• All major credit cards including Visa, Mastercard, American Express, and Discover.
• Suites can also be purchased via ACH transfer or overnight check after speaking with a representative. If you prefer to use an alternate payment method, please contact us at PremiumSales@oraclepark.

No. The price you see is the price you pay. No hidden fees. The only other cost to consider will be in-suite catering expenses.

No. Per our sales terms and conditions, all suite sales are final. For more information on rescheduled events or canceled events see below.

Should an event be postponed, your suite tickets will be valid for the rescheduled event.

If the event is canceled, a refund will be issued to the purchaser.

For suites that do not come inclusive of catering, catering is available to purchase at an additional cost in advance of your event. Following your suite purchase, a representative will be in touch via email or phone to provide you with catering instructions. Guests may forego a catering preorder in lieu of gameday (in-suite) ordering. Catering preorders will be due 2 business days prior to your event.

No, in-suite catering is not required to purchase and there is no catering minimum. Guests can also purchase food and drink individually from general concessions and bring these items back to the suite. Outside food and beverage is not permitted in suites.

Catering costs vary based on the package selected. Packages are set based on the number of people in the suites. Spend is based on type of food—i.e., snacks vs. full meals—and number of people. On average, groups that purchase in-suite catering will spend $100 per person in their group for a spread of food and drink (alcohol included).

Refer to your suite reservation to see if additional suite tickets are available to purchase. For any suites that provide the option to purchase additional tickets, contact your Oracle Park Suite Representative to complete the transaction. Additional tickets, if available, can be purchased (but not required) up until 2 days prior to the event.

Guest passes are not allowed for suites.

Children 2 years of age and under will not require a separate ticket for admission into Oracle Park. Suites can provide a private and secure space for families attending an event with younger children.

Please refer to the Oracle Park A to Z Guide for information on permitted items, bag policy, and all other details related to your gameday experience at Oracle Park.

Suite tickets will provide access to the Blue Shield of CA Field Club & Club Level.

Parking passes included with your suite purchase are for the 153 Townsend Garage, right across the street from the Willie Mays Plaza entrance. Suite guests should visit our Transportation page to explore travel options.

Suite guests may enter via the Suite Lobby at Willie Mays Plaza. Your Oracle Park representative will share details on where to go to enter based on your suite location and where you are parking or arriving.

Gates open 90 minutes prior to most events. Check the Oracle Park website for event-specific information.

Yes. You may place food and drink orders from your suite during the event.

While gratuity is not required, it is certainly appreciated if your suite attendant provides exceptional service during your event. Our attendants are dedicated to ensuring you have a great experience, and tipping is a thoughtful way to acknowledge their efforts.

Each suite is serviced by a gameday suite concierge. If you have an issue, please contact your concierge or visit the concierge desk, located in the Willie Mays lobby on the suite level.

If you are having trouble, please call us at 415-972-2199 or email us at PremiumSales@oraclepark.

We apologize for the inconvenience. Please contact a representative from Oracle Park at 415-972-2199 or email us at PremiumSales@oraclepark.